At GrandTechMart, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for purchases made through our website.
🔄 Eligibility for Refund
You may be eligible for a refund if:
- The product received is damaged, defective, or incorrect
- A refund request is submitted within 3 days of receiving the product
- The product is unused, unwashed, and returned in its original packaging
❌ Non-Refundable Items
Refunds will not be issued in the following cases:
- Change of mind after order confirmation
- Products damaged due to customer misuse
- Used, washed, or altered items
- Items returned without original packaging
- Sale or discounted items (unless defective)
📝 Refund Request Process
To request a refund:
- Contact our support team within 3 days of delivery
- Provide your order number and clear reason for the refund
- Share photos or videos (if requested) for verification
- Our team will review your request and respond accordingly
💸 Refund Method & Timeline
- Approved refunds will be processed after product inspection
- Refunds may take 7–10 working days
- Cash on Delivery (COD) refunds will be processed via:
- Bank transfer, or
- Store credit (as applicable)
- Shipping charges are non-refundable
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a reliable courier service for returns
📞 Contact Us
For refund-related queries, please contact us:
- 📧 Email: Grandtechmart@gmail.com
- 📱 Phone / WhatsApp: 0349-4984113